Omnichannel
Messaging
Omnichannel messaging is a strategy that delivers a unified, consistent customer experience across multiple communication channels — SMS, RCS, WhatsApp, Viber, voice, email — while maintaining conversation context as customers move between them. Unlike multichannel (which operates channels in silos), omnichannel integrates channels so that a conversation started on WhatsApp can continue seamlessly via SMS or voice.
EU-native