Reach customers where they connect every day.
Managing each channel separately creates more work.
And managing SMS and rich messaging in separate tools also splits customer history and reporting across systems. Here’s what changes when your channels work together with Bind Flow:
| Channels | Customer history | Performance | |
|---|---|---|---|
| Separate tools | SMS and rich messaging are managed in different tools. | Conversation history is split across channels. | Delivery and engagement sit in separate reports. |
| Bind Flow | Manage SMS, RCS, WhatsApp, and Viber from one place. | Every interaction stays tied to the same customer record. | See performance across channels in Customer Engagement Analytics. |
Separate tools
- Channels
- SMS and rich messaging are managed in different tools.
- Customer history
- Conversation history is split across channels.
- Performance
- Delivery and engagement sit in separate reports.
Bind Flow
- Channels
- Manage SMS, RCS, WhatsApp, and Viber from one place.
- Customer history
- Every interaction stays tied to the same customer record.
- Performance
- See performance across channels in Customer Engagement Analytics.
Use the channel that fits the message.
Each channel gives you a different way to reach and engage customers. Manage them together, then use the format that suits the communication.
| Channel | What it gives you | Good fit for |
|---|---|---|
| SMS | Simple, direct text messaging with broad reach. | Alerts, confirmations, reminders, time-sensitive updates. |
| RCS | Rich messages with cards, buttons, and verified sender identity (where supported). | Promotions, offers, interactive customer experiences. |
| Customer messaging within the same connected customer history. | Conversations, updates, service communication. | |
| Viber | Rich mobile messaging managed alongside your other customer channels. | Promotions, updates, and customer engagement. |
SMS
- What it gives you
- Simple, direct text messaging with broad reach.
- Good fit for
- Alerts, confirmations, reminders, time-sensitive updates.
RCS
- What it gives you
- Rich messages with cards, buttons, and verified sender identity (where supported).
- Good fit for
- Promotions, offers, interactive customer experiences.
- What it gives you
- Customer messaging within the same connected customer history.
- Good fit for
- Conversations, updates, service communication.
Viber
- What it gives you
- Rich mobile messaging managed alongside your other customer channels.
- Good fit for
- Promotions, updates, and customer engagement.
Get the channel set up with Bind.
Each channel has its own setup, requirements, and approval process. We work through it with you so you can get the channel ready in days, not months, without managing the process alone.
Get campaign copy started faster with AI assistance
Get content suggestions while you build the campaign, then review and edit the message before preparing it for each channel.
Keep the message moving when a channel can’t deliver.
If a message can’t get through on one channel, fallback can move it to another available channel without creating a separate campaign. The interaction stays tied to the same customer record.
01
Choose the first channel
Send using the channel and format selected for that communication.
02
Fall back when needed
If it can’t be delivered, move to the next available channel.
03
Keep one customer history
The interaction stays tied to the same customer record when the channel changes.
04
See what happened
Track delivery and engagement across channels in one connected view.
Customer engagement backed by telecom expertise.
Bind Flow doesn’t stop at campaign creation. Customer Messaging is backed by years of telecom experience and direct operator partnerships, so the platform, messaging, and delivery sit with one accountable partner.
EU-native
European by design, from data requirements to customer communications.
GDPR-first
Data protection encoded into the way the platform operates.
Enterprise-ready
Messaging infrastructure built for business-critical customer communication.
Deep telecom expertise
Reliable messaging backed by direct operator partnerships and years of telecom experience.
Explore the rest of Bind Flow
Start with how you communicate today.
Tell us what you send, who you need to reach, and which channels you use today. We’ll show you where Bind Flow fits and what makes sense to add next.
